Knowledge base

Food Delivery Service (1)

Have your order delivered to your business, order online, track delivery

Food Delivery Service (21)

• How can I request the delivery service?
• What documents are required to activate the Delivery Service?
• How long does it take to activate the Delivery Service?

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METRO stores (2)

Access METRO stores, find locations, check assortment and opening hours

Assortment/Prices (6)

• I can't see flyers or coupons on the METRO Companion app
• Are the prices on the flyers valid for all customers?
• Are the prices displayed with VAT or without VAT?

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METRO Stores (4)

• Can I purchase in other METRO Store other than the one where I registered?
• Can minors access the Stores?
• Can pets enter the Stores?

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Marketplace (1)

Buy non-food products from METRO´s digital marketplace, register, explore features

Marketplace (6)

• Do I have to be registered to place an order on the online METRO Market?
• To place an order on the Online METRO Market do I have to be a METRO customer?
• Can I place an order via email/phone?

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Become a customer (1)

Register to buy at METRO, review requirements, sign up online or in-store

Become a customer (9)

• Who can become a METRO customer?
• How can I get the METRO Card?
• What documents are needed to request the METRO Card?

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Manage Account (1)

Add staff members to purchase, view invoices, update contact details, adjust settings

Manage Account (13)

• I have two businesses, can I manage them both from METRO.it or from the METRO Companion app?
• I sent a temporary purchase invitation to a colleague by email, but the message doesn't appear in my inbox. What can I do?
• Where can I find my invoices?

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My METRO card (1)

Get a new card, manage permissions, report lost card, reactivate card

My METRO Card (6)

• Can I get an additional METRO Card? Can I request a permanent purchasing authorization for my employees?
• Can an employee use my METRO Card? Can I request a temporary purchase authorization?
• Where can I use the digital METRO Card?

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METRO Services (2)

DISH, Metro Academy, Click & collect

DISH (4)

• What is DISH?
• What are the main DISH solutions?
• I already have a website. Can I still benefit from DISH's services?

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METRO Academy (4)

• What is METRO Academy?
• Where are the METRO Academies?
• How can I register for courses?

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Returns and guarantees (1)

Return defective products, file complaints, claim or extend a guarantee

Returns and guarantees (1)

• Can I extend the duration of the warranty on professional equipment purchased in METRO?